FCC receives flood of Verizon Wireless billing complaints

The FCC has recently received a flood of complaints from Verizon Wireless customers over billing issues with the nation’s largest wireless service provider. The FCC received 2,079 complaints against Verizon Wireless in September alone—which is more than the 1,442 complaints from the previous eight months combined. What’s causing this surge in complaints? The Cleveland Plain … Continue reading FCC receives flood of Verizon Wireless billing complaints »

Comcast hit with record FCC fine after billing customers for unwanted services and equipment

Comcast was ordered to pay a record $2.3 million civil penalty to the FCC today after billing customers for unwanted services and equipment. The FCC received over 1,000 complaints that Comcast billed customers for premium cable channels, cable boxes, DVRs, and other services and equipment they never requested or expressly said they didn’t want. In addition to the fine, … Continue reading Comcast hit with record FCC fine after billing customers for unwanted services and equipment »

Former Comcast installers say poor service scores manipulated

Comcast utilizes a scoring system to measure the performance of subcontractors whom it contracts to make service calls. But according to Comcast insiders, some of those installers have access to that system, called Cable Data, and deleted records of service calls, artificially boosting their scores. According to a recent lawsuit filed by two former Comcast subcontractors … Continue reading Former Comcast installers say poor service scores manipulated »

Consumer Financial Protection Bureau seeks to end mandatory arbitration clauses

Today, the Consumer Financial Protection Bureau (CFPB) proposed new rules that prohibit banks, credit card companies, money-transfer services, and other financial service providers from forcing their customers to settle disputes in arbitration. These mandatory arbitration clauses found in boilerplate contracts prevent customers from suing in court or taking part in a class action lawsuit for any … Continue reading Consumer Financial Protection Bureau seeks to end mandatory arbitration clauses »

David publishes nearly 2,000 FCC complaints against Comcast

David has published nearly 2,000 FCC complaints against Comcast, voted the “Worst Company in America.” We’ve categorized the complaints so that you can filter by problem type and/or state to find similarly situated consumers. Whatever your issue with Comcast, odds are, you’re not alone. One reason that people file informal complaints with the FCC is … Continue reading David publishes nearly 2,000 FCC complaints against Comcast »

Supreme Court prohibits states from banning arbitration clauses

The Supreme Court ruled today that consumers in California cannot rely on state law to get out of an arbitration clause that a business inserts in their contract. The court reasoned that the Federal Arbitration Act allows businesses to prohibit customers from filing a lawsuit against them, and instead require all disputes to be settled … Continue reading Supreme Court prohibits states from banning arbitration clauses »

New York State Attorney General probes whether Verizon, Time Warner Cable, and Cablevision are breaching their contracts with customers by providing slow internet speeds

New York State’s top prosecutor is probing whether Verizon, Time Warner Cable, and Cablevision are breaking their promises to New Yorkers by charging customers for fast broadband but failing to deliver. The New York State attorney general sent letters to executives at the companies to ask each provider to hand over copies of any testing … Continue reading New York State Attorney General probes whether Verizon, Time Warner Cable, and Cablevision are breaching their contracts with customers by providing slow internet speeds »

Top 5 legal myths about cable bills in New York [infographic]

Cable, internet and wireless companies would like you to think that they can put whatever terms they want into your user agreement, and you simply have to accept them. We’ve put up with bad customer service – from hours on hold, to hang-ups, to no-show service appointments – for so long, we assume we have … Continue reading Top 5 legal myths about cable bills in New York [infographic] »

Verizon FiOS public forum in Queens on Monday, September 28

Many New York City residents still don’t have access to Verizon FiOS, despite Verizon’s commitment to deliver fiber optic service to every household in the city by June 30, 2014. New Yorkers would like access to a fiber network because fiber internet is faster than cable and DSL. An audit by the Department of Information … Continue reading Verizon FiOS public forum in Queens on Monday, September 28 »