A 72-year-old Vietnam war veteran received a bill from Verizon Wireless last month for over $3,600 in data overage charges after supposedly using 234 GB of data on his 12 GB plan. That amount of data is equivalent to streaming Netflix in high-definition for 78 hours. According to Verizon, most of that data was used on the … Continue reading Verizon Wireless bills Vietnam veteran for $3,600 in data overage charges
The FCC has recently received a flood of complaints from Verizon Wireless customers over billing issues with the nation’s largest wireless service provider. The FCC received 2,079 complaints against Verizon Wireless in September alone—which is more than the 1,442 complaints from the previous eight months combined. What’s causing this surge in complaints? The Cleveland Plain … Continue reading FCC receives flood of Verizon Wireless billing complaints
Many New York City residents still don’t have access to Verizon FiOS, despite Verizon’s commitment to deliver fiber optic service to every household in the city by June 30, 2014. New Yorkers would like access to a fiber network because fiber internet is faster than cable and DSL. An audit by the Department of Information … Continue reading Verizon FiOS public forum in Queens on Monday, September 28
If you’re one of the thousands of customers who have complained about Verizon’s copper wire infrastructure, consider this: Verizon reinvests less than 1% of these revenues back into the maintenance, repair and service of its copper network. So just how much has Verizon spent to maintain its copper wire infrastructure for landlines in New York, … Continue reading How much has Verizon actually spent on its wireline infrastructure?
Did Verizon charge you an improper upgrade fee for your new phone? Here is a faster way to get some of your money back. Verizon contracts often allow customers to upgrade their phones every two years. To do so, however, customers ordinarily must pay a $40 “upgrade fee.” According to Verizon, “The $40 upgrade fee … Continue reading Get a 50% refund of a Verizon upgrade fee when you upgrade your phone