Tag Archives: New York State

New York State Attorney General probes whether Verizon, Time Warner Cable, and Cablevision are breaching their contracts with customers by providing slow internet speeds

New York State’s top prosecutor is probing whether Verizon, Time Warner Cable, and Cablevision are breaking their promises to New Yorkers by charging customers for fast broadband but failing to deliver. The New York State attorney general sent letters to executives at the companies to ask each provider to hand over copies of any testing … Continue reading New York State Attorney General probes whether Verizon, Time Warner Cable, and Cablevision are breaching their contracts with customers by providing slow internet speeds »

Top 5 legal myths about cable bills in New York [infographic]

Cable, internet and wireless companies would like you to think that they can put whatever terms they want into your user agreement, and you simply have to accept them. We’ve put up with bad customer service – from hours on hold, to hang-ups, to no-show service appointments – for so long, we assume we have … Continue reading Top 5 legal myths about cable bills in New York [infographic] »

How to get your money back in small claims court or arbitration

Filing a claim against your cable, internet or wireless provider in New York small claims court or arbitration can seem complicated. Here is a step-by-step comparison between the two.[1] Do I need an attorney? Small Claims Court: No. American Arbitration Association (AAA): No How much can I demand? Small Claims Court: It depends on where you … Continue reading How to get your money back in small claims court or arbitration »