Tag Archives: AT&T

AT&T won’t give refunds to unhappy DirecTV Now customers

AT&T launched its new DirecTV Now TV streaming service in November, targeting cord-cutters who prefer watching shows over the internet.  But the service has been plagued with glitches, interruptions, and billing issues since its debut, leading many customers to describe it as completely unusable. Since last week, there are over 200 forum threads on AT&T’s website … Continue reading AT&T won’t give refunds to unhappy DirecTV Now customers »

Comcast, AT&T sue Nashville to slow-down Google Fiber

Comcast and AT&T have sued the city of Nashville, TN, over an ordinance that would allow internet providers to quickly add new lines to utility poles—something that would benefit new entrants to the marketplace like Google Fiber. Under current law, each existing provider moves their own lines on the utility pole to make room for another … Continue reading Comcast, AT&T sue Nashville to slow-down Google Fiber »

AT&T insider reveals “catastrophe” of bogus charges and prescription drug use at AT&T call centers

In an anonymous letter to the Dallas Morning News, a 17-year veteran of an AT&T call center has painted a picture of rampant consumer fraud at the company. The staffer bemoans that during all of her years with AT&T, she never “imagined it would become the catastrophe it is now.” The call center rep attributes … Continue reading AT&T insider reveals “catastrophe” of bogus charges and prescription drug use at AT&T call centers »

Only 1 in 4 million AT&T customers goes to arbitration

Are you victim of AT&T data throttling? Don’t try to file a class-action AT&T has 120 million customers, but only 27 customers per year file an arbitration against the company, according to Judith Resnik, a leading scholar of consumer rights and access to justice. Resnik’s scathing report in the Yale Law Journal notes that 99.9% … Continue reading Only 1 in 4 million AT&T customers goes to arbitration »