Category Archives: Wireless Phone

Verizon Wireless bills Vietnam veteran for $3,600 in data overage charges

A 72-year-old Vietnam war veteran received a bill from Verizon Wireless last month for over $3,600 in data overage charges after supposedly using 234 GB of data on his 12 GB plan. That amount of data is equivalent to streaming Netflix in high-definition for 78 hours. According to Verizon, most of that data was used on the … Continue reading Verizon Wireless bills Vietnam veteran for $3,600 in data overage charges »

FCC receives flood of Verizon Wireless billing complaints

The FCC has recently received a flood of complaints from Verizon Wireless customers over billing issues with the nation’s largest wireless service provider. The FCC received 2,079 complaints against Verizon Wireless in September alone—which is more than the 1,442 complaints from the previous eight months combined. What’s causing this surge in complaints? The Cleveland Plain … Continue reading FCC receives flood of Verizon Wireless billing complaints »

AT&T insider reveals “catastrophe” of bogus charges and prescription drug use at AT&T call centers

In an anonymous letter to the Dallas Morning News, a 17-year veteran of an AT&T call center has painted a picture of rampant consumer fraud at the company. The staffer bemoans that during all of her years with AT&T, she never “imagined it would become the catastrophe it is now.” The call center rep attributes … Continue reading AT&T insider reveals “catastrophe” of bogus charges and prescription drug use at AT&T call centers »

Get a 50% refund of a Verizon upgrade fee when you upgrade your phone

Did Verizon charge you an improper upgrade fee for your new phone? Here is a faster way to get some of your money back. Verizon contracts often allow customers to upgrade their phones every two years. To do so, however, customers ordinarily must pay a $40 “upgrade fee.” According to Verizon, “The $40 upgrade fee … Continue reading Get a 50% refund of a Verizon upgrade fee when you upgrade your phone »

Only 1 in 4 million AT&T customers goes to arbitration

Are you victim of AT&T data throttling? Don’t try to file a class-action AT&T has 120 million customers, but only 27 customers per year file an arbitration against the company, according to Judith Resnik, a leading scholar of consumer rights and access to justice. Resnik’s scathing report in the Yale Law Journal notes that 99.9% … Continue reading Only 1 in 4 million AT&T customers goes to arbitration »