Category Archives: Cable

Comcast wants to charge customers for not renting a cable box

Last week, Comcast launch its new Xfinity TV app that lets customers stream live and on-demand programming on Roku without the need for a cable box. But it wants to charge customers a $7.45 “access fee” for every TV using the Roku app. That’s the same price Comcast charges customers who use a TiVo or … Continue reading Comcast wants to charge customers for not renting a cable box »

AT&T won’t give refunds to unhappy DirecTV Now customers

AT&T launched its new DirecTV Now TV streaming service in November, targeting cord-cutters who prefer watching shows over the internet.  But the service has been plagued with glitches, interruptions, and billing issues since its debut, leading many customers to describe it as completely unusable. Since last week, there are over 200 forum threads on AT&T’s website … Continue reading AT&T won’t give refunds to unhappy DirecTV Now customers »

Washington Attorney General’s lawsuit over Comcast’s “deceptive” Service Protection Plan moves forward

Last week, a judge in Washington State denied Comcast’s motion to dismiss a lawsuit filed by that state’s attorney general, accusing Comcast of “engaging in a pattern of deceptive practices” with its Service Protection Plan.  The lawsuit accuses Comcast of over 1.8 million violations of the Washington Consumer Protection Act stemming from its $4.99 per month Service … Continue reading Washington Attorney General’s lawsuit over Comcast’s “deceptive” Service Protection Plan moves forward »

Comcast billed condo owners $2,000 because they sent cancellation request to wrong office

A small condo association in Florida thought they had cancelled their bulk service contract with Comcast, but was surprised to be billed for continued service that they didn’t want. In all, they were charged over $2,000 when they noticed that Comcast was continuing to charge them for service that was supposed to be cancelled. Why? Comcast … Continue reading Comcast billed condo owners $2,000 because they sent cancellation request to wrong office »

Comcast, AT&T sue Nashville to slow-down Google Fiber

Comcast and AT&T have sued the city of Nashville, TN, over an ordinance that would allow internet providers to quickly add new lines to utility poles—something that would benefit new entrants to the marketplace like Google Fiber. Under current law, each existing provider moves their own lines on the utility pole to make room for another … Continue reading Comcast, AT&T sue Nashville to slow-down Google Fiber »

Comcast charges customer from beyond the grave

Even death won’t get Comcast to stop charging you, according to a recent class-action lawsuit accusing the cable giant of withdrawing money from the bank account of a deceased customer. The man who filed the suit, Keven Danow, says that he cancelled his father-in-law’s account after his death in 2014. But two years later, Comcast began making … Continue reading Comcast charges customer from beyond the grave »

Comcast hit with record FCC fine after billing customers for unwanted services and equipment

Comcast was ordered to pay a record $2.3 million civil penalty to the FCC today after billing customers for unwanted services and equipment. The FCC received over 1,000 complaints that Comcast billed customers for premium cable channels, cable boxes, DVRs, and other services and equipment they never requested or expressly said they didn’t want. In addition to the fine, … Continue reading Comcast hit with record FCC fine after billing customers for unwanted services and equipment »

Former Comcast installers say poor service scores manipulated

Comcast utilizes a scoring system to measure the performance of subcontractors whom it contracts to make service calls. But according to Comcast insiders, some of those installers have access to that system, called Cable Data, and deleted records of service calls, artificially boosting their scores. According to a recent lawsuit filed by two former Comcast subcontractors … Continue reading Former Comcast installers say poor service scores manipulated »

David publishes nearly 2,000 FCC complaints against Comcast

David has published nearly 2,000 FCC complaints against Comcast, voted the “Worst Company in America.” We’ve categorized the complaints so that you can filter by problem type and/or state to find similarly situated consumers. Whatever your issue with Comcast, odds are, you’re not alone. One reason that people file informal complaints with the FCC is … Continue reading David publishes nearly 2,000 FCC complaints against Comcast »

Top 5 legal myths about cable bills in New York [infographic]

Cable, internet and wireless companies would like you to think that they can put whatever terms they want into your user agreement, and you simply have to accept them. We’ve put up with bad customer service – from hours on hold, to hang-ups, to no-show service appointments – for so long, we assume we have … Continue reading Top 5 legal myths about cable bills in New York [infographic] »