Author: Jon Fougner

Top 5 legal myths about cable bills in New York [infographic]

Cable, internet and wireless companies would like you to think that they can put whatever terms they want into your user agreement, and you simply have to accept them. We’ve put up with bad customer service – from hours on hold, to hang-ups, to no-show service appointments – for so long, we assume we have … Continue reading Top 5 legal myths about cable bills in New York [infographic] »

Only 1 in 4 million AT&T customers goes to arbitration

Are you victim of AT&T data throttling? Don’t try to file a class-action AT&T has 120 million customers, but only 27 customers per year file an arbitration against the company, according to Judith Resnik, a leading scholar of consumer rights and access to justice. Resnik’s scathing report in the Yale Law Journal notes that 99.9% … Continue reading Only 1 in 4 million AT&T customers goes to arbitration »