Author: Gordon Siu

Cable companies want to stop states from investigating their internet speeds

New York Attorney General Eric Schneiderman is cracking down on internet service providers who deliver slower internet speeds than promised—and the cable companies aren’t happy about it. Earlier this year, the New York Attorney General filed an 82-page lawsuit against Charter (formerly Time Warner Cable) for defrauding New Yorkers by falsely promising speeds that it knew … Continue reading Cable companies want to stop states from investigating their internet speeds »

Charter sued by New York State for slow internet speeds

Last month, New York Attorney General Eric Schneiderman filed an 82-page lawsuit against Charter (formerly Time Warner Cable) for willfully defrauding hundreds of thousands of New Yorkers in a pattern of “repeated and persistent illegality.” According to the lawsuit, Charter falsely promised speeds that it knew it could not deliver and falsely promised reliable access to content … Continue reading Charter sued by New York State for slow internet speeds »

Comcast told to stop claiming it has “the fastest internet in America”

Comcast agreed this month to stop claiming that its broadband internet service is “the fastest internet in America” after the advertising industry’s self-regulatory body concluded that Comcast can’t back up those claims. Comcast based its claim of having “the fastest internet in America” on data from users who tested their internet speed through tools from Ookla. But after … Continue reading Comcast told to stop claiming it has “the fastest internet in America” »

Comcast wants to charge customers for not renting a cable box

Last week, Comcast launch its new Xfinity TV app that lets customers stream live and on-demand programming on Roku without the need for a cable box. But it wants to charge customers a $7.45 “access fee” for every TV using the Roku app. That’s the same price Comcast charges customers who use a TiVo or … Continue reading Comcast wants to charge customers for not renting a cable box »

AT&T won’t give refunds to unhappy DirecTV Now customers

AT&T launched its new DirecTV Now TV streaming service in November, targeting cord-cutters who prefer watching shows over the internet.  But the service has been plagued with glitches, interruptions, and billing issues since its debut, leading many customers to describe it as completely unusable. Since last week, there are over 200 forum threads on AT&T’s website … Continue reading AT&T won’t give refunds to unhappy DirecTV Now customers »

Washington Attorney General’s lawsuit over Comcast’s “deceptive” Service Protection Plan moves forward

Last week, a judge in Washington State denied Comcast’s motion to dismiss a lawsuit filed by that state’s attorney general, accusing Comcast of “engaging in a pattern of deceptive practices” with its Service Protection Plan.  The lawsuit accuses Comcast of over 1.8 million violations of the Washington Consumer Protection Act stemming from its $4.99 per month Service … Continue reading Washington Attorney General’s lawsuit over Comcast’s “deceptive” Service Protection Plan moves forward »

Comcast billed condo owners $2,000 because they sent cancellation request to wrong office

A small condo association in Florida thought they had cancelled their bulk service contract with Comcast, but was surprised to be billed for continued service that they didn’t want. In all, they were charged over $2,000 when they noticed that Comcast was continuing to charge them for service that was supposed to be cancelled. Why? Comcast … Continue reading Comcast billed condo owners $2,000 because they sent cancellation request to wrong office »

Verizon Wireless bills Vietnam veteran for $3,600 in data overage charges

A 72-year-old Vietnam war veteran received a bill from Verizon Wireless last month for over $3,600 in data overage charges after supposedly using 234 GB of data on his 12 GB plan. That amount of data is equivalent to streaming Netflix in high-definition for 78 hours. According to Verizon, most of that data was used on the … Continue reading Verizon Wireless bills Vietnam veteran for $3,600 in data overage charges »

Comcast, AT&T sue Nashville to slow-down Google Fiber

Comcast and AT&T have sued the city of Nashville, TN, over an ordinance that would allow internet providers to quickly add new lines to utility poles—something that would benefit new entrants to the marketplace like Google Fiber. Under current law, each existing provider moves their own lines on the utility pole to make room for another … Continue reading Comcast, AT&T sue Nashville to slow-down Google Fiber »

Comcast charges customer from beyond the grave

Even death won’t get Comcast to stop charging you, according to a recent class-action lawsuit accusing the cable giant of withdrawing money from the bank account of a deceased customer. The man who filed the suit, Keven Danow, says that he cancelled his father-in-law’s account after his death in 2014. But two years later, Comcast began making … Continue reading Comcast charges customer from beyond the grave »