Author: The David Team

New York State Attorney General probes whether Verizon, Time Warner Cable, and Cablevision are breaching their contracts with customers by providing slow internet speeds

New York State’s top prosecutor is probing whether Verizon, Time Warner Cable, and Cablevision are breaking their promises to New Yorkers by charging customers for fast broadband but failing to deliver. The New York State attorney general sent letters to executives at the companies to ask each provider to hand over copies of any testing … Continue reading New York State Attorney General probes whether Verizon, Time Warner Cable, and Cablevision are breaching their contracts with customers by providing slow internet speeds »

Verizon FiOS public forum in Queens on Monday, September 28

Many New York City residents still don’t have access to Verizon FiOS, despite Verizon’s commitment to deliver fiber optic service to every household in the city by June 30, 2014. New Yorkers would like access to a fiber network because fiber internet is faster than cable and DSL. An audit by the Department of Information … Continue reading Verizon FiOS public forum in Queens on Monday, September 28 »

AT&T insider reveals “catastrophe” of bogus charges and prescription drug use at AT&T call centers

In an anonymous letter to the Dallas Morning News, a 17-year veteran of an AT&T call center has painted a picture of rampant consumer fraud at the company. The staffer bemoans that during all of her years with AT&T, she never “imagined it would become the catastrophe it is now.” The call center rep attributes … Continue reading AT&T insider reveals “catastrophe” of bogus charges and prescription drug use at AT&T call centers »

How to fix customer service or billing problems by calling AT&T, Comcast, Time Warner, or Verizon

Do you have an unresolved problem with your phone, cable or internet provider? If so, you’re not alone. Telco customers routinely report missed service appointments, hidden fees, slow internet, and long customer service queues. These problems are so common that subscription TV has the lowest customer satisfaction of any industry, placing 43rd out of 43 … Continue reading How to fix customer service or billing problems by calling AT&T, Comcast, Time Warner, or Verizon »

How much has Verizon actually spent on its wireline infrastructure?

If you’re one of the thousands of customers who have complained about Verizon’s copper wire infrastructure, consider this: Verizon reinvests less than 1% of these revenues back into the maintenance, repair and service of its copper network. So just how much has Verizon spent to maintain its copper wire infrastructure for landlines in New York, … Continue reading How much has Verizon actually spent on its wireline infrastructure? »

Comcast VP has “no idea” why Comcast data caps are so low

Comcast is currently testing “data caps” in select locations across the United States. Customers can use up to 300GB per month, and must pay $10 for each additional 50GB (after a short grace period). The 300GB cap is quite low, considering that a customer can exceed it in less than a day. Yet Comcast’s VP … Continue reading Comcast VP has “no idea” why Comcast data caps are so low »

Get a 50% refund of a Verizon upgrade fee when you upgrade your phone

Did Verizon charge you an improper upgrade fee for your new phone? Here is a faster way to get some of your money back. Verizon contracts often allow customers to upgrade their phones every two years. To do so, however, customers ordinarily must pay a $40 “upgrade fee.” According to Verizon, “The $40 upgrade fee … Continue reading Get a 50% refund of a Verizon upgrade fee when you upgrade your phone »

How to get your money back in small claims court or arbitration

Filing a claim against your cable, internet or wireless provider in New York small claims court or arbitration can seem complicated. Here is a step-by-step comparison between the two.[1] Do I need an attorney? Small Claims Court: No. American Arbitration Association (AAA): No How much can I demand? Small Claims Court: It depends on where you … Continue reading How to get your money back in small claims court or arbitration »

Three easy ways to tell if you’re a victim of overbilling

Spot bogus phone, cable or internet overcharges using these simple tips In May 2015, the federal agency tasked with monitoring our nation’s telcos (the Federal Communications Commission or “FCC”) released a list of tips to help consumers know whether they have been overcharged or “crammed.” The FCC recommends that you carefully review your bill every … Continue reading Three easy ways to tell if you’re a victim of overbilling »