AT&T won’t give refunds to unhappy DirecTV Now customers

AT&T launched its new DirecTV Now TV streaming service in November, targeting cord-cutters who prefer watching shows over the internet.  But the service has been plagued with glitches, interruptions, and billing issues since its debut, leading many customers to describe it as completely unusable.

Since last week, there are over 200 forum threads on AT&T’s website complaining about problems with DirecTV Now, such as “constant buffering, freezing, and lockups.”  Some have complained about content that simply won’t play, and others say they get logged out of their account in the middle of watching a show.  Still others say they were billed for service during their free trial period.

Despite all these problems, many customers report difficulty getting a refund from AT&T.  When one customer was charged $37.89 despite canceling the service during a 7-day free trial period, an AT&T representative told him that they don’t provide refunds.

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