Customers who exceed 1 TB of data usage in one month will incur a $10 overage charge for every additional 50 GB they use, up to a maximum of $200 per month in overage fees.
Alternatively, customers can get “unlimited data” for an additional $50 per month — on top of what they’re already paying for internet service.
Although Comcast will provide customers with an “in-browser” notification as their usage approaches the 1 TB limit, many customers have complained that Comcast’s data meter is inaccurate and overstates their usage.
“According to Comcast, I surpassed the limit within 3 days although their calculator estimates that I would rarely if ever go over the limit in a month.”
“I am aware of the usage caps for my area and they are reached occasionally but I can not believe that the entire plan would be over within the first 10 days of the month.”
“This month I have minimized my internet usage out of fear and discovered that in the first week of the month, according to Comcast, I have already used my allotted bank of 300GB.”
“I am being charged an add’l $160.00 for data usage overages for the month of July. They are claiming that I used almost 1100 GB of data in the month of July when my average data usage is about 400 GB a month.”
The new markets where the 1 TB data cap will apply on November 1 are:
- Alabama (Dothan)
- Florida (North Florida, Southwest Florida and West Palm)
- Southeastern Georgia
- Indiana (Indianapolis and Central Indiana; Fort Wayne and Eastern Indiana)
- Michigan (Grand Rapids/Lansing, Detroit, and Eastern Michigan)
- New Mexico
- Western Ohio
- Texas (Houston)
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