Comcast hit with record FCC fine after billing customers for unwanted services and equipment

Comcast was ordered to pay a record $2.3 million civil penalty to the FCC today after billing customers for unwanted services and equipment. The FCC received over 1,000 complaints that Comcast billed customers for premium cable channels, cable boxes, DVRs, and other services and equipment they never requested or expressly said they didn’t want.

In addition to the fine, regulators will monitor Comcast for the next 5 years—during which time Comcast must notify customers every time new service or equipment is added to their account through an order confirmation that is separate from their monthly bill. Comcast is also required to provide a method for customers to easily block new services or equipment from being added to their account.

Comcast is also prohibited from suspending an account or sending it to collections while a charge is being disputed, and must implement new procedures to redress disputed charges.

View the FCC consent decree here: In the Matter of Comcast Corporation

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