New York State Attorney General probes whether Verizon, Time Warner Cable, and Cablevision are breaching their contracts with customers by providing slow internet speeds

New York State’s top prosecutor is probing whether Verizon, Time Warner Cable, and Cablevision are breaking their promises to New Yorkers by charging customers for fast broadband but failing to deliver.

The New York State attorney general sent letters to executives at the companies to ask each provider to hand over copies of any testing they may have done to study their Internet speeds.

In the letters, the attorney general’s office said it is investigating whether New Yorkers paying a premium for higher speeds may be experiencing slower Internet due to technical problems and business disputes on the part of Internet providers. Premium packages include Verizon’s “FiOS”, Time Warner Cable’s “Extreme” and “Ultimate” offerings, and Cablevision’s “Optimum Online Ultra” program. All three promise upload and download speeds of between 10 Mbps and 50 Mbps.

As State Attorney General Eric Schneiderman said in a statement, “Families pay a huge cost already for internet access in New York, so I will not tolerate a situation in which they aren’t getting what they have been promised.”

A spokesman for the attorney general’s office said consumer complaints were in part responsible for the investigation.

The New York state attorney general’s investigation is the latest reminder of the need for David’s simple app to demand that your internet provider keep its promises. When you send a complaint to your provider using David, you have the option of submitting a complaint to the Federal Communications Commission (FCC) as well. The FCC is the federal watchdog of telecommunications companies, and your complaint could help improve service for yourself and your neighbors.


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