How to fix customer service or billing problems by calling AT&T, Comcast, Time Warner, or Verizon

Do you have an unresolved problem with your phone, cable or internet provider? If so, you’re not alone. Telco customers routinely report missed service appointments, hidden fees, slow internet, and long customer service queues. These problems are so common that subscription TV has the lowest customer satisfaction of any industry, placing 43rd out of 43 industries. We at David believe that telco customers deserve better service.

You have several ways to contact your telco about your problem. You can call them and hope that the customer service representative gives you what you’re asking for. Alternatively, you can draft a letter from scratch describing the problem and demanding a remedy. You could even pay a lawyer’s hourly fee or try to find one willing to represent you on a contingency. Finally, you can use David to create and send a detailed “notice of dispute” in five minutes.

David’s software generates your “notice of dispute” from your responses to a simple questionnaire. The questionnaire lets you select your customer service issues and estimate how much they’ve cost you. Each “notice of dispute” includes generic legal background essays concerning New York consumer telecommunications law written and copyrighted by David. In our experience, writing a formal letter produces faster and better solutions than just calling customer service.

Several of our users have told us that, before they found David, they would call their provider but never get through to the right person—or even be hung up on. After using David, their telcos started calling them in an effort to resolve the issues. Three steps have generally worked well when speaking with telco reps:

  1. First, tell your story. Explain in detail what your telco promised and how it broke the promise. If the rep interrupts or belittles you, politely insist that he hear you out.
  2. Next, clearly state what you’re asking for. For instance, if you want a bogus fee removed, state the precise amount and date of the charge to be refunded.
  3. Finally, try to reach a solution with your telco. Customer service reps are trained to yield as little as possible, so don’t expect them to give you everything you ask for right away. Feel free to engage in a give-and-take. And remember, you have the right to ask someone unbiased, such as a small claims judge or arbitrator, to fairly resolve the disagreement.

This general guidance isn’t legal advice tailored to your specific situation, so if you speak to your telco by phone, let us know what worked for you. Good luck!

Here are the telco customer service phone numbers as of September 16, 2015:

AT&T Wireless : (866) 684-9518

This number connects you directly to an agent

AT&T U-Verse: (800) 288-2020

Existing customers, call from the account phone number, then press: 2 – 1

Comcast Xfinity: (800) 266-2278

You can press 0# instead of entering your phone number

Time Warner Cable: (800) 892-4357

To speak with an agent, press: 0# – 1 – 0 – 1

Verizon FiOS: (888) 553-1555

To speak with an agent, press: # – 0# – 0 – 0 – 0 – 0#

Verizon Wireless: (800) 922-0204

New Customers, call from the account phone number, then press: 2 – 0 – 0 – 0 – 0 – 0

Existing customers, press: 1 – 4


Learn what David can do for you:

Are you fed up your cable, internet, or wireless service provider?

Use David to demand a refund in minutes. Just answer a few questions about your service and David’s patent-pending software will generate a demand letter that you can customize with your specific facts and concerns. David costs nothing if you don’t get your money back.