Did Verizon charge you an improper upgrade fee for your new phone? Here is a faster way to get some of your money back.
Verizon contracts often allow customers to upgrade their phones every two years. To do so, however, customers ordinarily must pay a $40 “upgrade fee.” According to Verizon, “The $40 upgrade fee applies any time you purchase a new device at a discount, with a contract extension, to replace an old device. This fee is in addition to the cost of the new device and applicable taxes.”
Sometimes this upgrade fee would be improper. For instance, Verizon states that it will not charge you the $40 if you purchase your phone at retail price or through Verizon Edge.
If you see a $40 charge on your bill even though you bought your phone at retail price or through Verizon Edge, here is a tip to get some of your money back. According to Verizon’s customer service, a representative can reimburse you for 50% of the upgrade fee without having to get authorization from his or her manager. That means that if you ask for 50% of the upgrade fee back, you can get your money back faster and with less hassle.
Did Verizon charge you a bogus “upgrade fee”?
Use David to demand a refund from Verizon in minutes. Just answer a few questions about your service and David’s patent-pending software will generate a demand letter that you can customize with your specific facts and concerns. David costs nothing if you don’t get your money back.